Refund policy

14-Day Return & Refund Policy

We offer a 14-day return and refund window from the date you receive your shipment.

Eligibility Conditions

To qualify for a return or refund, the following conditions must be met:

  • Defective or Malfunctioning Products: Returns and refunds are strictly applicable if the product is not working fine, arrived damaged, or has a functional defect.

  • Reporting Period: You must notify our customer support team within 14 days of delivery.

  • Condition: The item must be in its original packaging, including all accessories, manuals, and documentation that came with it.

How to Initiate a Return

  1. Contact our support team at 03188499424 via WhatsApp with your Order ID.

  2. Provide a short description of the issue along with a clear video or photo proof showing that the product is not working properly.

  3. Once approved, we will provide you with the return shipping details.

Refund Process

Once your returned item is received and inspected by our warehouse team, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and the amount will be credited back to your original payment method or bank account within 5-7 business days.